Frequently Asked Questions.
Shipping
Yes, 6Plus1Skin ships worldwide from our Singapore headquarters.
Shipping times and costs may vary depending on your country. You can view the available shipping options during checkout or contact us for more details.
Orders are usually processed within 1–2 business days.
Delivery time varies by region — typically:
Singapore: 2–3 business days
Asia: 5–10 business days
International: 7–14 business days
Shipping delays may occur during peak seasons or customs clearance.
If you need to update your shipping address after placing an order, please contact us immediately.
We’ll do our best to assist, but address changes may not be possible once your order has been processed or shipped.
Yes, you may cancel your order if it has not yet been processed or shipped.
Once shipped, cancellations cannot be guaranteed. Please contact our support team promptly for assistance.
Returns & Exchanges
We ensure every 6Plus1Skin product meets strict quality and safety standards.
If you receive a wrong, damaged, expired, or defective product, please contact us within 14 days from the date of delivery.
We accept returns or exchanges within 14 days of receipt under the following conditions:
• The item is defective or incorrect
• The product is unopened and unused
• The original packaging is intact and undamaged
• Proof of purchase is provided
Note: Sale or promotional items are not eligible for return or exchange.
Please email our support team at support@6plus1skin.com with your order details and product photos.
Our team will review and arrange a replacement where applicable.
Effective from November 1, 2025.
Please contact our customer support team before sending any return.
You’ll be responsible for return shipping unless the item was damaged or sent incorrectly.
Returned items must be securely packaged; used or damaged products may not be accepted.
Still need help?
We’re always happy to assist! Visit our Contact Us page or email our global support team for personalized assistance.